Privacy Policy
Order Sune. or any of its subsidiaries, affiliates (hereinafter referred to as either, “Order Sune”, “we”, “us” or “our”) are committed to protecting the privacy of any personal information you may provide us on this website and any other websites of ours (including ordersune.com, together the “Sites”) and on any of our mobile applications (the “App(s)”).
What information does Order Sune collect about me?
Personal Information means information which on its own or in combination with other information, allows identification of an individual. We will collect personal information about you which you voluntarily provide, for example, in the context of completing online forms on the Sites or within the App(s) or by corresponding with us.
Sensitive personal information means personal information relating to physical or mental health, race or ethnicity, sexual life/preference, political opinions, religious or philosophical beliefs and/or criminal allegations or convictions.
You do not have to provide us with any sensitive personal information. Where you choose to provide us with such sensitive personal information, by submitting that information to us, you are providing your consent to those details being collected and otherwise processed by Us
Where you choose to provide personal details to us either in person, at a store, through the Site(s) or the App(s), we may collect the following personal information from you:
- Your work and home contact details, e.g., address, telephone numbers, and email address; the reason for your contact, which may be an enquiry, a request or enquiry on behalf of someone else, guest comment, promotion, and/or competition.
- If you create an account with us (whether through a Site or an App) - further details including your password and account preferences.
- Your contact and marketing preferences.
- If you take a survey or interact with us in various other ways - demographics information and information about subjects that may interest you.
- Should you choose to create an account with us on our Site(s) using (or linking to) your Facebook or other social media profile(s) - information contained within your social media account such as contacts, friends, likes, posts, and other information that you choose to share with us through the privacy settings on your social media account(s).
- Information you provide to us which reports a problem(s) with any of the Site(s) or App(s) and any further details requested from you to help us deal with such problem(s).
- Information necessary for legal compliance.
- Where you “like” us or make posts on our pages on social networking websites.
- Technical information about the device which you use (for example the device type), log information (details of your use of our Sites and App(s)).
- Details of your location (where you visit us in person in store, or choose to activate the location related functions of any Site or App).
- Your order information and history.
- Any other information you may voluntarily provide to us.
Depending on the Site(s) you are browsing, when you voluntarily provide us with your Personal Information, you may be given the option to receive future offers and updates from Order Sune by e-mail and SMS marketing by checking the appropriate opt-in box. If you choose to opt-in, your Personal Information will be kept in a secured database and we will alert you via e-mail or SMS (as indicated by you) with information about our offers and services. You can change your preferences in this regard at any time, as set out below.
What does Order Sune do with the information collected?
Order Sune may use your Personal Information for any of the following purposes (or as otherwise notified to you from time to time):
- To respond and/or deal with your request or enquiry;
- To administer your membership of the Sites and App(s) if you have registered with Us;
- To fulfil prizes in any competitions you may enter;
- To process and administer your order(s) or purchase(s) through our Site(s) or App(s);
- To improve our products and services and to ensure that content from the Sites and Apps is presented in the most effective manner for you and for your computer (or other devices);
- To administer the Sites, Apps and for internal record keeping, business development and research (including anonymisation of your personal information for future statistical analysis); where necessary in the event of a corporate sale, merger, acquisition, or similar event;
- To contact you (directly, either by us or through a relevant partner or agent) by e-mail or phone for the above reasons;
- To conduct checks on the details you provide to Us, where appropriate, to assist with fraud prevention schemes; and for compliance with legal, regulatory and other good governance obligations (including in connection with a court order, government investigation, or when otherwise required by law).
This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictate.
How do we collect the information?
Location Information
We may collect information about your general location if you provide your address or postal/zip code or we may approximate your location based on your IP address. If you provide our mobile applications access to location services on your device, we may collect more precise location data through GPS, Wi-Fi, wireless network triangulation or other similar methods. We may use your location information to provide personalized content and advertising, to allow you to view deals and products available to you based on your location, to assist us with analytics to improve the effectiveness of our websites, mobile applications, advertising, and customer service. We may also use your location information to provide you with more information regarding events, personalized offers regarding products, services, or other opportunities, and notifications via social media which may interest you. We may also use the Google Maps Application Programming Interface to gather information about your location. Google uses various technologies to determine your location, including your IP address, GPS, and other sensors that may, for example, provide Google with information on nearby devices, Wi-Fi access points, and cell towers (see Google Maps Privacy Policy to learn more).
Information you may post or submit to our Sites
We may collect information about how you use and interact with our Sites and our Service, including any content you post to the Service. If you share photos and video from a mobile device, we will access your device camera roll and camera with your permission as needed to post your content. If you need to update your permissions, you can do so in the “Settings” app of your device.
This information is used to provide personalized content, advertising, enhance your shopping and dining experience, and improve the effectiveness of our services.
Information Provided by Others
Through Social Networks
When you interact with our Service through various social media networks, such as when you “Like” us on Facebook or when you follow us or share our content on Facebook, Twitter, Snapchat, LinkedIn, Instagram or other social networks, we may receive some information about you that you permit the social network to share with third parties. We use this information to complete your profile, to better understand the demographics of our customers and to inform our advertising and marketing activities. The data we receive is dependent upon your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on third party websites and social media networks and services before linking or connecting them to our Sites or Service.
Authentication Services
Some parts of our Service may allow you to login through a third party social network or authentication service such as Facebook. These services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, address book and contacts, or other information. The data we receive is dependent on that third party’s policies and your privacy settings on that third-party site. If you choose to connect a Google or Gmail account to our Sites, we will ask you to grant us application permissions to access your Gmail account. These permissions are necessary to sustain the functionality of our Sites. We will store your authentication token and account email address. This data will be securely stored to be used by us to provide you with the Service (including but not limited to logging into your account and sending emails). This data will not be voluntarily shared with any third parties, but we may provide this information to legal authorities upon their lawful request. Should you choose to disconnect your Gmail account or decide to close your account, any information from Google that is stored on our servers will be removed permanently. We do not use data obtained from our customers (from their Google accounts) for advertising purposes. We may need access to the user data to resolve a support issue, provide advice on service usage or provide any other help requested by the user, or as such access may be necessary for a security investigation or to comply with applicable laws.
We may offer Face ID, Touch ID or fingerprint authentication as a log-in method if you access the Service through an Apple or Android device equipped with authentication technology. We are only notified as to whether the authentication was successful and cannot access the data associated with the enrolled fingerprint. For more details, please refer to the fingerprint security guides offered by your device provider.
Other Sources
We may receive information about you from third parties, marketing partners, publicly available sources to enhance our services and personalize content.
How do I correct or update or delete my personal information?
You control the accuracy of your Personal Information. If your Personal Information changes, please correct, update or delete/deactivate it by writing to us at the address given at the bottom of this policy.
How does Order Sune protect the security of my personal information?
Order Sune uses appropriate security measures to protect all Personal Information collected in a secure, controlled environment. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Sites or App(s), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, We cannot guarantee the security of your data transmitted to our Sites or App(s); any transmission is at your own risk. Once we have received your information, We will use strict procedures and security features to try to prevent unauthorised access.
Do Order Sune's sites and app(s) link to other sites?
Yes. The Sites and App(s) may contain links to other websites that may not be owned or operated by Order Sune. Order Sune cannot control nor is responsible for the privacy practices or content of such other websites. Order Sune encourages you to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Policy applies solely to Personal Information collected on the Sites and App(s).
How does Order Sune handle children's privacy on the sites and on the app(s)
We take great care to protect the privacy of all of our customers and we are especially careful in relation to any communications with children. It is important to us that children can enjoy our Sites and App(s) responsibly. Our policy is not to collect Personal Information from children who are under the age of 12. If you are under 12, please do not use our Sites or App(s).
We encourage parents to regularly monitor and supervise their children's online activities, for example, by adopting parental control tools. If you are a parent and have any concerns about the collection or use of your child's Personal Information then you may contact us using the contact details below
How will Order Sune notify me of changes to its privacy policy?
Order Sune will post any changes to the Policy on the Sites homepages so visitors are always aware of any changes to what information we collect, how we use it, and under what circumstances we disclose it. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Sites or the App(s). If we decide to use your Personal Information in a manner different than first communicated, Order Sune will notify users by e-mail to the e-mail addresses on record. Users of the Sites / Apps will then be given a choice as to whether or not their Personal Information can be used in the new manner
Please contact us at services@ordersune.com for further information.
